Holiday Closing

Thank you for using Niconico.
In observance of the winter holidays, our customer support will be unavailable from December 29, 2020 to January 3, 2021.
Normal operating hours will resume on January 4, and we will contact you thereafter for any inquiries received during this period. We apologize for any inconvenience this may cause you.

We wish you all a merry Christmas and a happy new year.

We're pleased to announce that our new and improved customer support portal is now live on our website.


Help Center (English) 


We've made updates to our help articles to better support our new and long-time users.
You can now easily find the most frequently asked questions, learn how to use the features so you can enjoy the content even more. We'll be adding more content over the coming months.

We will continue to work on improving to provide a better experience for all the users,
and always welcome any feedback or suggestions.

 Thank you for your continued support!

 Niconico

Dear Niconico Users,


We are happy to announce that we have added a new payment option to niconico channel subscriptions.
From Nov 13, 2019, you can use PayPal to subscribe niconico paid channels.
With PayPal, you can make payments using a variety of methods including:bank accounts, debit cards.
That means you have more options than before and now we accept payment from overseas.
Starting now, viewers from outside of Japan can subscribe to niconico paid channels
easily and safely to enjoy the quality content!

Learn more about PayPal(Payment methods and transactions)
https://www.paypal.com/us/webapps/mpp/home

Some content may not be available in your country due to the IP restriction.


Niconico

Niconico Video's ranking was updated on Wednesday, 6/26/2019

■ Update Details

1.Change to the Aggregation Ranking compiling system

2.You can customize the ranking

3.Change to the video categorization method

1.Change to the Aggregation Ranking compiling system

・A new ranking, calculated by a total sum of points based on the number of views, comments, and mylists, has been established in this update.

・Niconi Advertising points are not included in the total sum of points when the ranking is compiled.

・An independent Niconi Advertising frame is embedded in the ranking page.

・Individual rankings for number of views, comments, and mylists have been discontinued.

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2.You can customize the ranking

・You can choose your favorite genres and tags by using the "customize function", and make your own original rankings.

   Example: Rankings for genres like "Anime" and "Games." Rankings for tags like "MMD" and "Sang_it".

・The Recommended Ranking is displayed in a fixed column by niconico administration on the far right.

・Premium members can customize up to 5 columns with their favorite genres and tags, and general members can customize only 1 column with their favorite genre.

02

・Please note, when customizing by tag

Niconico Video tags are set up differently in every language.
Only videos that have the tag "Language: Japanese" with the target tag (locked by the video poster) will be displayed in the rankings customized by tag.
If the video only has a ""Language : English"" tag with the target tag, the video will not be displayed in the ranking.

※As of 7/10/2019, tags added at the time of posting are registered with both the "Language : Japanese" and "Language : English" tags.
If you add a tag from the video viewing page after the video has been posted, please note that only the "Language: English" tag is registered.

3.Change to the video categorization method

Videos are now categorized by "genre" rather than "category".
The structuring has changed from "big category + small category (category tag)" to "genre + popular tag"

※ Frequently used tags have been designated as popular tags. Only tags locked by the video poster can become popular tags.

▼ Information for Video Posters

・When you post a new video

You can assign a genre to your video as it is posted.
If you assign a genre, popular tags associated with that genre will be displayed in the tag input field.

※If a genre is not assigned, please note that the video will not be displayed in the new ranking.

・Information about videos posted before the genre system update

Genres have been automatically assigned based on given category tags.
If you feel that the genre assigned automatically is incorrect, we kindly ask you to change the genre to the most appropriate one.
You can change a posted video's genre in the "change of video information" section.

※The genre list is described and a correspondence table relating category tags to genres is shown at the bottom of this page.

▼ Information for customers searching for videos by category

Since the system for categorizing videos has been changed from "category" to "genre", please search for videos by genre.
If you want to search for videos by category tags as before the update, please input a keyword (keyword must be translated into Japanese) and then search for the video.

Example: If you want to search using the category tag" Sang_it", please keyword search by inputting "Sang_it OR 歌ってみた"

Keyword search by inputting "Sang_it OR 歌ってみた"

The correspondence table detailing the category "Language : English" and keyword "Language: Japanese" is as follows.

03
List of genres and correspondence table relating genres to categories

・List of genres

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・ correspondence table relating genres to categories

05

We appreciate your continued use of niconico.

Dear Niconico Users,

Thank you for using Niconico.

The "Region setting" feature will be removed on March 19, 2019, but the "Language setting" feature will be still available.
 *There is no change in language selection (English, Traditional Chinese)
"Region setting" feature is only for users outside Japan.

Changes:
- Original design of overseas version will be no longer available.
- The design will become the same as Japanese version.
- Region ranking will be no longer available.
- You can use Global Ranking If you would like to.
- Lately added translated video list will be no longer available.

Please use other video lists such as lately arrived videos, lately commented videos or recommended videos.

Thank you very much.

Niconico

[Update] Access restored

Thank you for using niconico services.

A DDoS attack has occurred on November 2, around 9pm (JST) preventing users from accessing niconico services. 

In order to resolve this issue, select connections outside Japan have been temporarily disconnected,
but please note that the restrictions are already removed, access has been restored.
We are very sorry for the late notice.
Please note that should another network issue occur, connections may again be disconnected without a notice.

Our apologies for the great inconvenience. Thank you for your understanding.

Niconico Services Restored

Dear Niconico Users,

We removed the restrictions, but please note that should another network issue occur, 
connections may again be disconnected without a notice.

*We will keep you updated via our SNS accounts.

Please accept our apologies for the inconvenience caused.

Thank you for using niconico services.

A DDoS attack has occurred on October 29, 2018 restricting user access to niconico services. In order to resolve this issue, select connections outside of Japan have been temporarily disconnected. 

Please note that you may not be able to use niconico for the time being (If you are from the relevant area).


-Even if you are using from within Japan, you can not use niconico in the same way for communication that goes outside Japan.

-Some services and applications may be available as usual even for signal from the relevant area.

-Signal blocking function may be changed without notice.


Please accept our apologies for this great inconvenience.

We sincerely appreciate your patience and understanding.

Niconico Services Restored

Dear Niconico Users,

Thank you for using Niconico.

We sincerely appreciate your patience.

As of Monday 8/20/2018 (18:30 pm JST), select connections outside of Japan have been restored. 
*Please note that should another network issue occur, connections may again be disconnected.

Our apologies for the great inconvenience.

We thank you for your understanding.

Niconico
Dear Niconico Users,

Thank you for using Niconico.

A network issue has occurred on the evening of 8/17/2018 JST restricting user access to Niconico services.
In order to resolve this issue, select connections outside of Japan have been temporarily disconnected.

We will keep you updated regarding the status of this issue.

We sincerely apologize for the great inconvenience.

Thank you,
Niconico