Dear Niconico Users,

Thank you for using Niconico.

The "Region setting" feature will be removed on March 19, 2019, but the "Language setting" feature will be still available.
 *There is no change in language selection (English, Traditional Chinese)
"Region setting" feature is only for users outside Japan.

Changes:
- Original design of overseas version will be no longer available.
- The design will become the same as Japanese version.
- Region ranking will be no longer available.
- You can use Global Ranking If you would like to.
- Lately added translated video list will be no longer available.

Please use other video lists such as lately arrived videos, lately commented videos or recommended videos.

Thank you very much.

Niconico

[Update] Access restored

Thank you for using niconico services.

A DDoS attack has occurred on November 2, around 9pm (JST) preventing users from accessing niconico services. 

In order to resolve this issue, select connections outside Japan have been temporarily disconnected,
but please note that the restrictions are already removed, access has been restored.
We are very sorry for the late notice.
Please note that should another network issue occur, connections may again be disconnected without a notice.

Our apologies for the great inconvenience. Thank you for your understanding.

Niconico Services Restored

Dear Niconico Users,

We removed the restrictions, but please note that should another network issue occur, 
connections may again be disconnected without a notice.

*We will keep you updated via our SNS accounts.

Please accept our apologies for the inconvenience caused.

Thank you for using niconico services.

A DDoS attack has occurred on October 29, 2018 restricting user access to niconico services. In order to resolve this issue, select connections outside of Japan have been temporarily disconnected. 

Please note that you may not be able to use niconico for the time being (If you are from the relevant area).


-Even if you are using from within Japan, you can not use niconico in the same way for communication that goes outside Japan.

-Some services and applications may be available as usual even for signal from the relevant area.

-Signal blocking function may be changed without notice.


Please accept our apologies for this great inconvenience.

We sincerely appreciate your patience and understanding.

Niconico Services Restored

Dear Niconico Users,

Thank you for using Niconico.

We sincerely appreciate your patience.

As of Monday 8/20/2018 (18:30 pm JST), select connections outside of Japan have been restored. 
*Please note that should another network issue occur, connections may again be disconnected.

Our apologies for the great inconvenience.

We thank you for your understanding.

Niconico
Dear Niconico Users,

Thank you for using Niconico.

A network issue has occurred on the evening of 8/17/2018 JST restricting user access to Niconico services.
In order to resolve this issue, select connections outside of Japan have been temporarily disconnected.

We will keep you updated regarding the status of this issue.

We sincerely apologize for the great inconvenience.

Thank you,
Niconico

Dear Niconico Users,


Thank you for using Niconico.


A network issue has occurred  preventing users from

accessing Niconico services.  


■When did this happen?

From around 1:00 pm (JST) 03/28/2018 (Wed) until present 


■ What areas are affected?

- Access to Niconico

- Access to Niconico related services and apps.


Please accept our apologies for this great inconvenience.

We sincerely appreciate your patience and understanding.


Thank you,


Niconico

Dear Niconico Community Users,


Thank you for using Niconico Community.


As of Tuesday, March 20, 2018, services for the English version of
Niconico Community will be discontinued. 

As a result, only the Japanese version of Niconico Community will be available.


We greatly appreciate your support of Niconico and look forward to 
bringing you even more thrilling, captivating services soon to come. 


Thank you very much.


Niconico
Dear Niconico Users,

Thank you for using Niconico services.

Services for the entire Niconico website will be down for maintenance during the following date (see below). 

During the maintenance period, you will be unable to upload, watch videos, stream, watch live broadcasts, or purchase/view books. All services (on all devices) for Niconico will be inaccessible. 
 
■Maintenance Schedule 

・Maintenance for entire Niconico website

 3/8/2018 (Thurs) 6:00 am ~ 8:00 am (JST)


Maintenance times for the following services vary. 

・Niconico Ads for Nico Live 

 3/8/2018(Thurs) 5:30 am ~ 8:00 am (JST)

・Video Uploads 

 3/8/2018(Thurs) 5:45 am ~ 8:00 am (JST)

・Nico Live

 3/8/2018 (Thurs) 6:00 am ~ 8:30 am (JST)

・iOS Niconico app

 3/8/2018 (Thurs) 5:45 am  ~ 8:30 am (JST)

*Services will be restored once maintenance is complete.
*Maintenance completion times for individual services may vary.
■Affected Services
・All Niconico Services 
・You will be unable to access your Niconico account (includes external portable services and authentication)
・You will be unable to join or deactivate Niconico premium and or Niconico channels
・You will be unable to purchase Niconico points or paid contents (ex: videos, live broadcasts, etc.)
・You will be unable to receive email notices fro Niconico services.
・You will be unable to contact customer support (Help FAQ will remain accessible)
■Miscellaneous
・You will be unable to receive refunds for Niconico points during maintenance.



Please accept our apologies for this great inconvenience.

We sincerely appreciate your patience and understanding. 

Thank you very much,

Niconico

[Notice] Unauthorized Account Logins

Dear Niconico Users,



Thank you for using Niconico. 

Since Thursday, December 28, 2017, we have detected multiple instances of unauthorized Niconico account logins.  

Reports indicate that a set of user email addresses and passwords used in services outside of Niconico were obtained without authorization by an outside party. Furthermore, it appears that this party attempted to login to Niconico using the same email addresses and passwords.

*These attacks can be attributed to "list type account hacking."

Based on Niconico account registration data, it appears to that users living outside of Japan are primarily being targeted.


▼Possible activities as a result of unauthorized logins

 Services within Niconico

・Use of Niconico Points
・Change in registered email address or password
・Posting of videos or comments
・Access to non-disclosed registered information (ex: gender, date of birth, etc.)  

Services outside of Niconico

・Once an attacker successfully logins to Niconico, it may be possible for them to perform similar unauthorized logins for services outside of Niconico.  


▼Steps to consider for protection

Please consider changing your Niconico account password if you use the same password for other services.  

You can confirm your login history to Niconico from the link below.
https://account.nicovideo.jp/my/history/login

Please change your password immediately if you find any unfamiliar login entries from your login history.

As stated above, there is a possibility that the same method of attack may be used on services outside of Niconico.  

Therefore, we ask that you please also consider changing your passwords for each service used outside of Niconico.


*For accounts where unauthorized logins have been determined, logins with original passwords have been disabled.
Affected users will be notified via their registered email address.


▼Change your password 

Change your password from the following link.
https://account.nicovideo.jp/my/password

2 step authentication is an effective protective measure against list type account hacking.


See link below to set up 2 step authentication.

https://account.nicovideo.jp/my/security


▼Suspicious activity on your account

Please contact Niconico Customer Support if you experience suspicious activity on your account such as unfamiliar Niconico Point usage or change in your registered account information.

support-en-us@dwango.co.jp

Thank you,

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